Q&A

Bread Baking & Chocolate Making Courses

Do I need to have any baking or chocolate experience ?

Not at all ! All courses are aimed at beginners who are enthusiastic about learning new skills.

Where are the courses held ?

All courses are held at the Cocoa & Heart Bakery and you can find the location and directions to the venue here.

How do you run your courses ?

Our courses are run in small groups to make sure you get the most out of your day. There is a maximum of 3 people in the group to allow plenty of space for everyone to work in. The courses are run in a domestic setting to help you recreate the environment you have in your own home.

Who will run the courses ?

All courses are run by Magdalena Marsden - the owner of Cocoa & Heart and an experienced baker and chocolate maker. Magdalena has been making her own bread for more then 14 years now and has hands on experience of working in large artisan bakeries. She has been perfecting her chocolate truffles for more then a decade and they are always popular at local markets. She also teaches chocolate making skills for external companies.

Do I need to bring anything with me ?

No, just yourself !

We provide everything you need for the course, the use of apron and all the packaging to take your goodies home. All courses are hands on and practical, so comfortable clothes and shoes are really useful. If you are attending one of our chocolate courses, please bear in mind that chocolate is particularly difficult to wash off and no matter how careful you are, some might end up on your clothes, so don't wear your best...

How do I book my course?

You are welcome to book directly on our website - just select the course you like, date and process your payment through our on-line payment system. Our payment system is powered by Paypal, but you don't need to have a paypal account to process the payment. We take major debit and credit cards.

We also take bookings over the phone and can process your payment at the same time. Alternatively you can pay by cheque - just select this option at the checkout. Please ensure that your cheque reaches us before the course date.

What about refreshments ?

All refreshments are provided. Tea or coffee and handmade biscuits or cakes are always at hand and for our day and 3/4 day courses (10-2.30pm) light lunch is also provided. This gives you the opportunity to sample some of our handbaked bread complimented with pate, cheese or various sandwich fillers.

I have a special dietary requirements, do you cater for these ?

Yes, of course. Just let us know, when booking your course and we will make sure, we cater for your special diet as best we can.

How am I going to remember all the recipes and tips shared on the course ?

There is always so much to take in, isn't there ? That is why, we have designed a course information pack, which accompanies each course. It includes all the recipes used on the day, helpful tips and ideas how to take your baking or chocolate making further when you return back home. We also include a list of suppliers and on-line contacts.

Can I contact Cocoa & Heart afterwards if I need any help ?

Yes, we have a dedicated Bread Baking Community (Private Facebook Group) which you are welcome to join.  Share your baking tip, ideas for your next bread bake or share any bread baking problems you have and we will try to help as best we can.

I'm looking for a present for a friend, but not sure which course is best. Can I buy Gift Vouchers ?

Yes, we have a range of Gift Vouchers starting from £25. These can be personalised and sent via post or e-mail. Our Gift Vouchers have 12 months expiry date, so you can be sure your friends will be able to pick the perfect course for them.

We are a group of 3 friends and can't make any of the advertised dates. Can you help ?

Yes, of course, just contact us with your preferred date and the type of course you would like to do. There is no extra charge for this and we can also be flexible on the timing of the course. If you would like to know more about Private Parties, you can find all information here.

Do you run private lessons ?

Yes, we do. Private lessons start from £35 per hour (with minimum booking of 2 hrs) and the lesson is led completely by you. You can find more information here.

What if I can't make the course I'm booked on ?

Unfortunately, we are unable to refund your course fee, but we are happy for you to send a replacement in your place. If you are unable to arrange a replacement for yourselves, we may be able to re-book you to another date. This can only be done if we are able to backfill your course place, and it is at our discression.