Terms & Conditions
& Heart: Full Terms & Conditions
Terms & Conditions set out the arrangements whereby Cocoa & Heart
agrees to provide goods and services in the form of running a range of courses
as set out on the website. By booking a course with Cocoa & Heart (the Company) you (the Client) agree
to accept the following terms and conditions.
Payments & Bookings & Refunds
Bookings made via the Company’s website are managed
by an online booking
system, powered by Paypal and Stripe. Our booking system requires the Client to make payment at the time of
booking, via secure payment processor.
At the time of
booking the Client will be asked to confirm that they have read the
and conditions and agreed to them, provide names
Attendees and ensure that all Attendees
the minimum age
requirements (or will be appropriately accompanied, as
per our terms).
Agreement to the Company’s terms and conditions
the time of booking expressly
Client’s understanding of
the contract between themselves
The Client does not need a PayPal or Stripe account to make payment when booking online,
and once the Client’s payment has
been made they will receive email confirmation
of their booking. Until the Client receives a payment confirmation email,
the place(s) are provisional and not guaranteed. During the provisional booking
period, the Company reserves
the right to offer the places to
Cocoa & Heart works
accordance with Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013. As
such, the Cocoa & Heart’s
baking course bookings, private lessons, workshops or event bookings are non-refundable, booking a place on a
course confirms the Client’s ability
However, the Cocoa & Heart offers the benefit of a discretionary ‘cooling off’ period of 48 hours from the time it receives a booking, during which time the Client can reschedule the booked date to an alternative session. We are not able to reschedule or reallocate places beyond this 48 hour period.
Cocoa & Heart strives to ensure that classes
proceed on the date booked but reserves
the right to cancel or withdraw scheduled classes at any time and for any reason, but
aims to give as
much notice as possible to Attendees
booked on any affected
course(s). If the Company has to cancel a course then it will offer at least one
alternative date or course option, where possible. If the Client unable to attend the
offered alternative date(s) or course type, then
a full refund will be issued
via the original payment method. The Company aim to process refunds
within 7 days of
cancellation. It does not accept responsibility for any costs incurred due to its cancellation of a course, including childcare, travel expenses, annual leave loss etc.
Gift vouchers have a 12 months expiry date (from the date of purchase).
Please ensure you allow sufficient time to book your
course. Vouchers not redeeemed within the 12 months expiry date will not be
choosing value of your Gift Voucher please bear in mind that our course prices
might change in the time you buy and redeem your Gift Voucher. We usually
review our course prices once a year (towards the end of calendar year) or when
we introduce a new course. Each year we introduce new courses and retire some
of our older courses to keep our course offer fresh and interesting.
Clients can buy gift vouchers for all classes online at our website. These vouchers
come in a range of denominations which can be mixed and matched to equate to the desired total. The Company can issue vouchers for other values on request.
The Company will not notify the Purchaser of impending expiry of
voucher(s) and once the expiry date is
reached, vouchers are invalid and cannot be
redeemed for courses
nor will any refund be given. Any part-redeemed voucher(s) will also expire after 12 months.
Voucher(s) have no monetary value and are only redeemable against available the Company’s classes.
Once the Client has paid for voucher(s) they will receive a PayPal receipt. Should the Client not wish to purchase vouchers
online, they can contact the
Company by email or telephone instead. Once cleared payment is received, the Company will arrange postage of
the vouchers(s) to the address
stated in the PayPal payment information. It is
Client’s responsibility to
supply the Company with accurate postage details - it cannot accept
responsibility for inaccurate address
resulting in non-delivery.
If the Redeemer selects a course to a value lesser than the value of the voucher(s), no cash amount will be given for the difference. It is therefore advised that the Redeemer to choose a course of similar value to their voucher. Should you have a significant voucher value remaining after partial redemption, then the balance can be redeemed as full or partial payment for another course.
To redeem a voucher, the Holder should visit
www.cocoaandheart.co.uk browse and book their place online, remembering to enter the unique voucher code
at the checkout to deduct the value from the total course price. Voucher Holders will
be accommodated on their chosen
course on a first come, first served
basis - it is
imperative that a voucher Redeemer allows
sufficient time for their voucher to be redeemed on their choice of
course before expiry. Early booking is
to prevent disappointment.
Should voucher(s) be purchased for a course, which at the time of redemption, is not running, postponed, rewritten or withdrawn, the Purchaser and / or Redeemer is not entitled to any refund, full or partial.
The Purchasers and / or Redeemers of
accept that they will not be notified
of amendment, withdrawal, and postponement
or editing of course content.
In no circumstances will refunds
be given for unredeemed or unwanted vouchers.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Client has 14 days from the delivery of their voucher(s) order to cancel their purchase. Requests for cancellation of a voucher order should in the first instance be made in writing by contacting us via our contact form here. The Company will issue a full refund by the original payment method within 7 working days, but Clients should be aware that the funds will be deposited in accordance with the recharge policy and timescale of the original payment processor. There is no requirement to return cancelled voucher purchases. The Company politely requests that any delivered vouchers are destroyed and that e-vouchers are deleted by the Purchaser upon cancellation. All cancelled vouchers will immediately become void and have no redemption value.
personal information is held by Cocoa & Heart it is stored to allow us to
update you with information on forthcoming courses and events offered by Cocoa
& Heart. Any personal information held will not be given to or offered for
commercial purposes to third party organisations.
newsletters or other forms of general communication are sent by Cocoa &
Heart, recipients will be able to unsubscribe from any mailing lists.
The premises have been inspected by Bexley Council and
Cocoa & Heart has been awarded a current and valid food safety and hygiene
Health & Safety
Cocoa & Heart takes hygiene very seriously and as such have guidelines to ensure Clients get the best from their experience. The Company therefore recommends that Clients wear suitable clothing and footwear, and make use of the apron we provide. Clients may wear their own apron if preferred.
Since most of our workshops take place in a working kitchen environment, there are potential hazards. All classes
are supervised and the Company strives
to ensure the working environment is safe;
cannot take responsibility for any injuries sustained
from use of its
kitchen or equipment and require Clients to take due care and attention when
its equipment or facilities.
A first aid box is provided at all courses.
Cocoa & Heart has a current and valid public liability insurance. Cocoa & Heart undertakes to provide all necessary equipment required for courses offered on its website. Course members will be asked about any special dietary requirements as part of joining instructions, and where possible, we will try to cater for food preferences. Course members will be informed either in writing or orally during the course about ingredients or any products or special equipment being used as part of the course. Cocoa & Heart is not responsible, or has any liability for any accidental damage or injury caused during a course or arising from the actions or omissions of anyone taking part in a course run by Cocoa & Heart. Course members are advised not to bring items of value with them onto Cocoa & Heart’s premises. Cocoa & Heart does not accept liability for the loss of any personal possessions left on the premises as part of course attendance.
Allergies and Intolerances
Cocoa & Heart cannot guarantee its
kitchen to be
allergen-free, so those with a
sensitive allergy to nuts, nut by-products, gluten, lactose etc. need to assess
Company’s courses are suitable. If
doubt please contact the Company before
Products containing gluten
and dairy products are present in the Company’s kitchen at all times.
can accommodate some intolerances such as
lactose and gluten, with
advance notice and agreement prior to booking. Please note, however, that as
potential allergens are used and stored in its kitchen, the Company regretfully
cannot take any responsibility for any allergic
reactions etc. suffered during time
spent at its
Course Fees & Courses Content
Cocoa & Heart reserves
right to amend course fees
without notice; however, if the Client has booked and paid for a class, they will not be required to pay a higher
nor will a refund be issued if
a course booked is offered at a reduced rate, or as part of a special offer or promotion.
The Company also reserves
right to make changes
course content without
notice or consultation. Any such changes
would be to enhance or improve the
course, and therefore in the interests of the Attendees. The Company will however notify all booked Attendees of
deemed significant. The Company does
not offer refunds on courses with amended content but will attempt to reassign the Attendee to an alternative course, if
When booking a course the Client is acknowledging the content, in accordance with the details provided on our website, and contained in the confirmation materials provided after booking. Any queries or doubts about course content, suitability, or clarification of the anticipated outcomes of the information imparted, should be made to the Company prior to booking.
can add and / or remove courses
from our schedule or vary the content at any time without notice or consultation.
provides all equipment and ingredients for courses but all said equipment and ingredients remain the property of the Company.
acknowledges that course content is
and that the tutor will
only impart information as
dictated by the nature of
the course you have booked. Tutor are not
obliged to provide additional help on topics
which are not part of
content; any additional support is provided entirely at the tutor’s
Cocoa & Heart’s classes are primarily aimed at Clients aged
18 years or over, due to the nature of
the equipment and techniques
used. It requests that Clients
aged 13 -
17 years old attending our adult sessions
accompanied by an adult guardian aged
or older, also taking the same course on the same date. In some special
cases and strictly by prior arrangement the Company can allow a guardian to oversee
the lesson, on the agreement that they remain present for the entire duration but this
is agreed on a case by case basis and with Company’s sole discretion. By prior arrangement the Company can sometimes
accommodate younger guests
Clients must ensure that they make contact before booking to discuss and
for the young person in question.
All course content, recipes, images taken on, and depicting, the Company’s premises and staff, and any of the Company’s branded materials, remain the property of the Company and Clients are not permitted to copy or disseminate this intellectual property under any circumstances. Clients and third parties may apply for permission to copy or disseminate information, images, materials etc. by contacting the Company in writing. The Company retains the right to refuse such requests without.
You are however welcome to take photos for social media and for your own personal use. Videos are not permitted unless you obtain a prior permission from us in advance (for instance if you are a food blogger or a journalist)
Courses run by Cocoa & Heart, unless specifically stated, are not
suitable or designed for professional practitioners or those wishing to attend
the courses for direct commercial gain.
Cocoa & Heart offers bespoke 1-1 courses which can be
booked separately, where course members wish to attend on a business basis.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England.
Last Review 16 November 2016