Terms & Conditions

Cocoa & Heart: Full Terms & Conditions

These Terms & Conditions set out the arrangements whereby Cocoa & Heart agrees to provide goods and services in the form of running a range of courses as set out on the website. By booking a course with Cocoa & Heart (the Company) you (the Client) agree to accept the following terms and conditions.

Payments & Bookings & Refunds

Bookings made via the Company’s website are managed by an online booking system, powered by Paypal and Stripe. Our booking system requires the Client to make payment at the time of booking, via secure payment processor.

At the time of booking the Client will be asked to confirm that they have read the Company’s terms and conditions and agreed to them, provide names of all prospective Attendees and ensure that all Attendees meet the minimum age requirements (or will be appropriately accompanied, as per our terms).

Agreement to the Company’s terms and conditions at the time of booking expressly confirms the Client’s understanding of the contract between themselves and the Company.

The Client does not need a PayPal or Stripe account to make payment when booking online, and once the Client’s payment has been made they will receive email confirmation of their booking. Until the Client receives a payment confirmation email, the place(s) are provisional and not guaranteed. During the provisional booking period, the Company reserves the right to offer the places to other Clients.

There is no refund if you cannot attend. You are, however, most welcome to send another person in your place. If you are unable to find another person, at Cocoa & Heart’s discretion only, we may be able to re-book you to another date. This will only be possible if you are able to backfill your course place with another booking. So, you can either gift the course to a friend (same rule of back-filling courses applies) or alternatively, pick another course and top up the value, as applicable. Administration fee of £25 applies to any re-bookings or cancellations by customer.


Cocoa & Heart works in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As such, the Cocoa & Heart’s baking course bookings, private lessons, workshops or event bookings are non-refundable, booking a place on a course confirms the Client’s ability to attend.

However, the Cocoa & Heart offers the benefit of a discretionary ‘cooling off’ period of 48 hours from the time it receives a booking, during which time the Client can reschedule the booked date to an alternative session. We are not able to reschedule or reallocate places beyond this 48 hour period. 

Cancellations

Cocoa & Heart strives to ensure that classes proceed on the date booked but reserves the right to cancel or withdraw scheduled classes at any time and for any reason, but aims to give as much notice as possible to Attendees booked on any affected course(s). If the Company has to cancel a course then it will offer at least one alternative date or course option, where possible. If the Client unable to attend the offered alternative date(s) or course type, then a full refund will be issued via the original payment method. The Company aim to process refunds within 7 days of cancellation. It does not accept responsibility for any costs incurred due to its cancellation of a course, including childcare, travel expenses, annual leave loss etc.

Gift Vouchers

All Gift vouchers have a 12 months expiry date (from the date of purchase). Please ensure you allow sufficient time to book your course. Vouchers not redeeemed within the 12 months expiry date will not be accepted. When choosing value of your Gift Voucher please bear in mind that our course prices might change in the time you buy and redeem your Gift Voucher. We usually review our course prices once a year (towards the end of calendar year) or when we introduce a new course. Each year we introduce new courses and retire some of our older courses to keep our course offer fresh and interesting.

Clients can buy gift vouchers for all classes online at our website. These vouchers come in a range of denominations which can be mixed and matched to equate to the desired total. The Company can issue vouchers for other values on request.

The Company will not notify the Purchaser of impending expiry of any voucher(s) and once the expiry date is reached, vouchers are invalid and cannot be redeemed for courses nor will any refund be given. Any part-redeemed voucher(s) will also expire after 12 months.

Voucher(s) have no monetary value and are only redeemable against available the Company’s classes.

Once the Client has paid for voucher(s) they will receive a PayPal receipt. Should the Client not wish to purchase vouchers online, they can contact the Company by email or telephone instead. Once cleared payment is received, the Company will arrange postage of the vouchers(s) to the address stated in the PayPal payment information. It is the Client’s responsibility to supply the Company with accurate postage details - it cannot accept responsibility for inaccurate address details resulting in non-delivery.

If the Redeemer selects a course to a value lesser than the value of the voucher(s), no cash amount will be given for the difference. It is therefore advised that the Redeemer to choose a course of similar value to their voucher. Should you have a significant voucher value remaining after partial redemption, then the balance can be redeemed as full or partial payment for another course.

To redeem a voucher, the Holder should visit www.cocoaandheart.co.uk browse and book their place online, remembering to enter the unique voucher code at the checkout to deduct the value from the total course price. Voucher Holders will be accommodated on their chosen course on a first come, first served basis - it is imperative that a voucher Redeemer allows sufficient time for their voucher to be redeemed on their choice of course before expiry. Early booking is recommended for all our courses to prevent disappointment.

Should voucher(s) be purchased for a course, which at the time of redemption, is not running, postponed, rewritten or withdrawn, the Purchaser and / or Redeemer is not entitled to any refund, full or partial.

The Purchasers and / or Redeemers of vouchers accept that they will not be notified of amendment, withdrawal, and postponement or editing of course content.

In no circumstances will refunds be given for unredeemed or unwanted vouchers. 

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Client has 14 days from the delivery of their voucher(s) order to cancel their purchase. Requests for cancellation of a voucher order should in the first instance be made in writing by contacting us via our contact form here. The Company will issue a full refund by the original payment method within 7 working days, but Clients should be aware that the funds will be deposited in accordance with the recharge policy and timescale of the original payment processor. There is no requirement to return cancelled voucher purchases. The Company politely requests that any delivered vouchers are destroyed and that e-vouchers are deleted by the Purchaser upon cancellation. All cancelled vouchers will immediately become void and have no redemption value.

Privacy Policy

Where personal information is held by Cocoa & Heart it is stored to allow us to update you with information on forthcoming courses and events offered by Cocoa & Heart. Any personal information held will not be given to or offered for commercial purposes to third party organisations. Where newsletters or other forms of general communication are sent by Cocoa & Heart, recipients will be able to unsubscribe from any mailing lists.

Food Safety

The premises have been inspected by Bexley Council and Cocoa & Heart has been awarded a current and valid food safety and hygiene certificate.

Health & Safety 

Cocoa & Heart takes hygiene very seriously and as such have guidelines to ensure Clients get the best from their experience. The Company therefore recommends that Clients wear suitable clothing and footwear, and make use of the apron we provide. Clients may wear their own apron if preferred.

Since most of our workshops take place in a working kitchen environment, there are potential hazards. All classes are supervised and the Company strives to ensure the working environment is safe; however, it cannot take responsibility for any injuries sustained from use of its kitchen or equipment and require Clients to take due care and attention when using its equipment or facilities.

A first aid box is provided at all courses.

Liability

Cocoa & Heart has a current and valid public liability insurance. Cocoa & Heart undertakes to provide all necessary equipment required for courses offered on its website. Course members will be asked about any special dietary requirements as part of joining instructions, and where possible, we will try to cater for food preferences. Course members will be informed either in writing or orally during the course about ingredients or any products or special equipment being used as part of the course. Cocoa & Heart is not responsible, or has any liability for any accidental damage or injury caused during a course or arising from the actions or omissions of anyone taking part in a course run by Cocoa & Heart. Course members are advised not to bring items of value with them onto Cocoa & Heart’s premises. Cocoa & Heart does not accept liability for the loss of any personal possessions left on the premises as part of course attendance.

Allergies and Intolerances

Cocoa & Heart cannot guarantee its kitchen to be allergen-free, so those with a sensitive allergy to nuts, nut by-products, gluten, lactose etc. need to assess whether the Company’s courses are suitable. If in doubt please contact the Company before booking.

Products containing gluten and dairy products are present in the Company’s kitchen at all times.

The Company can accommodate some intolerances such as lactose and gluten, with advance notice and agreement prior to booking. Please note, however, that as potential allergens are used and stored in its kitchen, the Company regretfully cannot take any responsibility for any allergic reactions etc. suffered during time spent at its kitchen.

Course Fees & Courses Content

Cocoa & Heart reserves the right to amend course fees without notice; however, if the Client has booked and paid for a class, they will not be required to pay a higher fee nor will a refund be issued if a course booked is offered at a reduced rate, or as part of a special offer or promotion.

The Company also reserves the right to make changes to course content without notice or consultation. Any such changes would be to enhance or improve the course, and therefore in the interests of the Attendees. The Company will however notify all booked Attendees of any changes deemed significant. The Company does not offer refunds on courses with amended content but will attempt to reassign the Attendee to an alternative course, if possible.

When booking a course the Client is acknowledging the content, in accordance with the details provided on our website, and contained in the confirmation materials provided after booking. Any queries or doubts about course content, suitability, or clarification of the anticipated outcomes of the information imparted, should be made to the Company prior to booking.

The Company can add and / or remove courses from our schedule or vary the content at any time without notice or consultation.

The Company provides all equipment and ingredients for courses but all said equipment and ingredients remain the property of the Company.

The Client acknowledges that course content is set and that the tutor will only impart information as dictated by the nature of the course you have booked. Tutor are not obliged to provide additional help on topics which are not part of the agreed course content; any additional support is provided entirely at the tutor’s discretion.

Age

Cocoa & Heart’s classes are primarily aimed at Clients aged 18 years or over, due to the nature of the equipment and techniques used. It requests that Clients aged 13 - 17 years old attending our adult sessions are accompanied by an adult guardian aged 18 years or older, also taking the same course on the same date. In some special cases and strictly by prior arrangement the Company can allow a guardian to oversee the lesson, on the agreement that they remain present for the entire duration but this is agreed on a case by case basis and with Company’s sole discretion. By prior arrangement the Company can sometimes accommodate younger guests but Clients must ensure that they make contact before booking to discuss and confirm suitability for the young person in question.

Images

All course content, recipes, images taken on, and depicting, the Company’s premises and staff, and any of the Company’s branded materials, remain the property of the Company and Clients are not permitted to copy or disseminate this intellectual property under any circumstances. Clients and third parties may apply for permission to copy or disseminate information, images, materials etc. by contacting the Company in writing. The Company retains the right to refuse such requests without.

You are however welcome to take photos for social media and for your own personal use. Videos are not permitted unless you obtain a prior permission from us in advance (for instance if you are a food blogger or a journalist)

Other Terms

Courses run by Cocoa & Heart, unless specifically stated, are not suitable or designed for professional practitioners or those wishing to attend the courses for direct commercial gain. Cocoa & Heart offers bespoke 1-1 courses which can be booked separately, where course members wish to attend on a business basis.

These Terms & Conditions shall be governed by and construed in accordance with the laws of England.

Last Review 16 November 2016